DISTANCE SALES AGREEMENT

Article 1 – Parties

Buyer: The user who purchases services via the Letsmoment platform

Intermediary Service Provider: Letsmoment

Seller / Service Provider: The relevant Supplier

Article 2 – Subject of the Agreement

The subject of this Agreement is to determine the rights and obligations of the parties regarding the service purchased electronically by the Buyer via the Letsmoment platform.

Article 3 – Service Information

The type, content, date, price, and cancellation conditions of the purchased service consist of the information presented to the Buyer during the reservation process.

Article 4 – Payment and Invoice

Payment is made by the Buyer through the platform. The invoice is issued by the relevant Supplier. Letsmoment acts solely as an intermediary.

Article 5 – Right of Withdrawal

Pursuant to the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for services that must be performed on a specific date or within a specific period. Accordingly, there is no right of withdrawal for tours, events, activities, and reservation services.

Article 6 – Cancellation and Refund Terms

Cancellation and refund conditions are subject to the terms specifically stated for each service. If a free cancellation period is available, refunds are made for cancellations within such period.

Article 7 – Performance of the Service

The service is provided by the relevant Supplier on the date and under the conditions specified at the time of reservation. The Supplier is responsible for the non-performance or improper performance of the service.

Article 8 – Platform Authority and Dispute Resolution

Letsmoment operates as an intermediary service provider for services carried out between the Supplier and the Buyer via the platform.

However, within the framework of platform rules, terms of use, and policy texts, Letsmoment has the authority to evaluate matters, make decisions, and implement temporary or permanent solutions in order to maintain platform order.

Letsmoment may request information and documents from the parties in the event of complaints or disputes, make decisions based on system records, and, if deemed necessary, suspend or cancel the service.

In this context, decisions taken by Letsmoment do not eliminate its intermediary status nor render Letsmoment a service provider.

Article 9 – Force Majeure

The parties shall not be held liable if the service cannot be provided due to force majeure events beyond their control.

Article 10 – Evidence Agreement

Letsmoment’s system records, reservation records, and payment records constitute conclusive evidence.

Article 11 – Governing Law and Jurisdiction

This Agreement shall be governed by Turkish Law. Nevşehir Courts and Enforcement Offices shall have jurisdiction over any disputes.